FREQUENTLY ASKED QUESTIONS

General

RICA is the “Regulation of Interception of Communications and Provision of Communication-Related Information Act”. Under this law all current and new cellphone users in South Africa must register their SIM cards.

This means that we need the following information and documentation when you register your SIM card:

  • Cellphone number
  • The SIM card to be registered
  • Full names and surname
  • Proof of identity: Green bar-coded ID document OR Temporary ID certificate OR Passport.
  • Your home address on a document such as a bank statement, municipal bill, cellphone or retail account (not older than 3 months), existing lease, rental or credit agreement, insurance policy, current TV or motor vehicle license document that includes your name and residential address OR if you live in an informal settlement you can provide a letter and/or affidavit from a school, church or retail store where you receive your post (this letter must be on an official letterhead or have the stamp of the school, church or retail store).

Browse our online store and complete the checkout process. You can make easy payments by using the Payfast payment options that include instant EFT, debit and credit card. Alternatively you can select to pay via debit order, just download and complete the debit order mandate. Upload the completed mandate and complete the process. Alternatively you can complete checkout without uploading and email it to support@3gi.co.za.

After you have completed your checkout process, please email your ID, proof of address, salary slip and 3 months’ bank statement to complete your application.

Telkom Fixed LTE

Yes, all out Telkom Fixed LTE Capped Data packages include Anytime data plus a FREE Night Surfer Data allocation.

Between 3 to 5 business days (stock dependant)

Sure, if you sign up for any Telkom Fixed LTE SIM only package.

The SIM can be used on most Fixed LTE devices.

Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 48 hours, but this is highly unlikely.

Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our support team if you do not have a connection after 48 hours.

In-bundle Anytime data will roll over for up to 60 days within a Calendar Month. Unused Night Surfer data and Bonus Data does not roll over.

Yes, should you cancel your Fixed LTE package(with Free Router) in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.

Should you decide to cancel your SIM Only package, a calendar months’ notice is required.

You can use the LTE service anywhere provided you are within the relevant provider’s Telkom coverage area. That said, Fixed LTE is designed to be a fixed home-based product and it can take up to 24 hours to connect to the new tower if you do move it.

Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence.

You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.

Yes. All Fixed LTE packages can be upgraded or downgraded by simply contacting support.

Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our provider.

We will preconfigure the LTE device that is shipped with your Telkom LTE SIM card – so you do not need to change any APN settings.

All Fixed LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.

Yes, top-ups are available by contacting support.

 

FIBRE

Yes – the price you see, is the price you pay. All our Fibre services are in combo, so the price is for both your Data and the Line rental.

Probably not, as Fibre works very differently to DSL. But you may, in some cases, be able to use your existing WiFi enabled router to spread your Fibre connection via WiFi. This will depend on which router you have and how the provider installs your Fibre line. But don’t worry – we will provide a free fibre router…

 

We’ve got a solution for you. 3Gi Voice is a cloud-hosted service, which means you can take your number anywhere in the world. If you have Fibre, then you can cancel your Telkom landline rental and simply port your number across. You can use this on a fixed VoIP enabled phone or take your number with you on the move on your Mobile phone!

 

You can only get a static IP address with Openserve Fibre. All residential lines get a dynamic IP address in order to support the ever-growing network.

Sign up for Bottomless Fibre with 3Gi today and you can get Free Installation and Connection, and a Free Fibre Ready WiFi Router – all valued up to R5000. T’s & C’s apply.

 

DSL is dependent on Telkom copper wire infrastructure, which is often unreliable and can be slow if you have a bad line or are far away from your local exchange, whereas Fibre transmits data with pulses of light over a fibre optical cable.

These cables are far more reliable than copper wires and can offer far greater connectivity speeds.

No. Traditional landlines require customers to pay a monthly service charge for a landline. You can now save that money, if you cancel your Telkom line rental and switch to 3Gi Voice.

3Gi Voice is an affordable telephone service that works off your Internet connection. It cuts out that unnecessary landline cost you pay every month and only charges for your CallTime. Perfect for anyone with Fibre Internet looking for a home or business telephone number that is flexible, affordable and easy-to-use.

This will depend on the turnaround for your installation and activation. Once the line has been installed in your premises it can take up to 5 days for the provider to activate your line. As soon as your Fibre line is active, you can be connected to 3Gi Fibre within 24 Hours.

Each provider has a different lead time for installation and activation. If your line is already activated, you’ll be connected shortly after you sign up.

Absolutely! We don’t like contracts. So, we allow upgrades and downgrades of Fibre speeds up until 5pm on the last day of the month. Keeping in mind that fibre speed upgrades are solely dependent on the provider.

To cancel, we need just one calendar months’ notice. If you are still in the Promo period of 6 months, then it’s one month’s calender notice and R999 early cancellation fee.

You’ll need to supply us with a copy of your Telkom telephone bill (please note that your account needs to be settled, or Telkom will not release your number) and an authorisation letter which will be supplied to you.