Network Status and Importand Notices
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For all official information and updates regarding COVID-19, visit the South African Department of Health’s website at www.SAcoronavirus.co.za
Network Status and Importand Notices
For all official information and updates regarding COVID-19, visit the South African Department of Health’s website at www.SAcoronavirus.co.za
The Telkom LTE SIM will not get Geo Locked to the closest network tower, which means you can use this service at more than one location.
Enjoy average speeds up to 50Mbps* in ideal Fixed LTE network and coverage conditions with compatible hardware.
No need to buy a new LTE router. You can order the SIM Only and use your own LTE compatible device.
If you don't use it, you won't lose it. Any unused Anytime data rolls over for one month, so you can bank your unused data and use it later.
Don't wait around for an installation. As soon as your LTE router is delivered and your service is activated, you'll have Internet connectivity.
Yes, all out Telkom Fixed LTE Capped Data packages include Anytime data plus a FREE Night Surfer Data allocation.
Between 3 to 5 business days (stock dependant)
Sure, if you sign up for any Telkom Fixed LTE SIM only package.
The SIM can be used on most Fixed LTE devices.
Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 48 hours, but this is highly unlikely.
Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our support team if you do not have a connection after 48 hours.
In-bundle Anytime data will roll over for up to 60 days within a Calendar Month. Unused Night Surfer data and Bonus Data does not roll over.
Yes, should you cancel your Fixed LTE and Router Bundle in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.
Should you decide to cancel your SIM Only package, a calendar months’ notice is required.
You can use the LTE service anywhere provided you are within the relevant provider’s Telkom coverage area. That said, Fixed LTE is designed to be a fixed home-based product and it can take up to 24 hours to connect to the new tower if you do move it.
Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence.
You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.
Yes. All Fixed LTE packages can be upgraded or downgraded by simply contacting support.
Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our provider.
We will preconfigure the LTE device that is shipped with your Telkom LTE SIM card – so you do not need to change any APN settings.
All Fixed LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.
Yes, top-ups are available by contacting support.
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